Zendesk support services

ION provides Zendesk support services to businesses who are already using Zendesk, enabling them to continue to offer a world class customer experience.

Out team of Zendesk specialists can support you in the configuration, automation, management and general day-to-day usage of Zendesk.‍

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How do we enable you business through support?

Effortless
customer experience
anywhere, anytime

Build out effortless conversations across web, mobile, and social.

Delight customers by resolving tickets faster and with less effort, using automated workflows and intelligent bots.

Enrich and enable customers with a beautiful help center.

Bring in service agents at theright time!

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Make every
customer agent extraordinary

Further empower agents with a workspace that adapts to their needs.

Assist agents and help with faster resolution, by giving your team the guidance they need.

Create more automations and processes to reduce manual tasks and help close cases faster.

Continue to streamline your operations by routing tickets to the correct experts.

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Let you business Deliver
Smart Serve at scale

Continue to reduce the overall cost per ticket by tuning and optimising your support processes.

Get the most from you Zendesk investment by building on the best customer service platform.

Enable deeper visibility and real-time reporting, with detailed business information and actionable insights.

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Support Business Case

Improve customer experience, brand loyalty and revenue

Your customers love your brand when you care for them, meaning they spend more mone, more frequently.

Continuous improvement to your Zendesk and service team performance

By continuously developing Zendesk you can a world class service to your customers and agents.

Continuous reduction in cost through automation and optimisation

Drive down the cost to service by automating activities and optimising your processes.

Access to multiple resources with Zendesk knowledge

Don't have all your Zendesk eggs in one basket. We have multiple Zendesk specialists to help you.

Expanded technical knowledge within ION for more complex scenarios

We can help with more complex requirements, such as system integrations.

Provide guidance on Zendesk, best practice and product roadmap

We work with Zendesk to understand and enable you with industry best practice and recommendations.

More cost effective than employing an FTE

Avoid the expense of a 25% utilised person and leverage the ION team instead.

Commercial SLA to ensure delivery standards

We have service level agreements to ensure you have a quality service and business as usual.

Professional service desk processes and governance

We have a dedicated highly-professional service desk team, available when you need them.

ZENDESK PARTNER

ION are a UK Zendesk partner, working to deliver incredible customer service experiences to the mid-market.

Our team of experts use Zendesk technology to make customer service better, by building solutions to meet everyone's needs, setting you up for success, and keeping your customers happy.